Sign In / Sign Out
Navigation for Entire University
- ASU Home
- My ASU
- Colleges and Schools
- Map and Locations
We decided to put all of your "Frequently Asked Questions" in one spot! Is your question not on this list? Email us at lifelongasu [d o t] edu or call 602.543.6440.
Great question! Click here to read these step-by-step instructions to test your audio, written by Zoom. If you have more questions, try reading our Zoom instructions for OLLI at ASU members - click here to view.
Great news! OLLI at ASU is pleased to announce that registration for the remaining Spring 2020 Zoom classes will be open from March 30 - May 1, 2020. Click here to view the classes available in the Spring 2020 Class Schedule - Zoom Edition. Click here to register for Spring 2020 membership and classes.
Zoom certainly does allow you to interact with others and the instructor during class. You are able to use the "chat" feature to ask questions and talk with peers or the instructor - click here to read more about the "chat" feature. You can also turn on your webcam so others can see your face, and your instructor can encourage you to do activities, ask questions, or contribute to the conversation.
Aha! Anyone can attend a class session using their laptop or desktop (Windows or Mac), tablet, or smartphone (iPhone or Android). All you need is your device and either cellular data or connection to an internet network, such as WiFi.
If you really want to get the most out of your experience, we suggest a camera (if you have a smartphone or tablet, the built-in front-facing camera; if you have a laptop or a desktop, a webcam), headphones, and to have your device's charger nearby (in case the battery runs low during class).
Smart thinking! The instructor can "mute" members in Zoom sessions - we've been doing training with instructors so they can use Zoom to its fullest potential. As we get used to the digital classroom, we're also learning how to apply our Student Member Code of Conduct in this new space.
As always, we are deeply committed to a quality classroom experience, and are working closely with instructors and your peers as we learn together.
Great question! There are several different ways to test your system:
Enter our Party Line, a 24/7 Zoom room. There you can test your audio, webcam, and the chat function. A link to the Party Line is in each Community Care Letter.
Join Zoom’s Test Meeting. Click here, then click the blue “Join” button to enter a test meeting.
Attend a Zoom live training webinar, offered daily. Click here to learn more and register for one or many.
We’ve all been there before! When you join the meeting, the pop-up window will ask you to choose one of the audio conference options. Your three options, at the top of the pop-up, will be:
Phone Call (you call a number provided - you may need to also know the Meeting ID, which is the long number at the end of the web address),
Computer Audio (automatically selected, but you can change this), or
Call Me (you enter your phone number and Zoom calls you, automatically connecting you to the classroom audio).
We suggest that if your computer audio doesn't work, you use the Call Me option - it’s the easiest and fastest way to connect to the audio with your phone.
If you’ve already joined the meeting with Computer Audio, and then realized the audio wasn’t connecting, you need to “Leave Computer Audio” by clicking the ^ next to “Start Video” in the navigation bar. Then, you can select the Call Me option.
Click here to read the article written by Zoom with visuals.
If you and your spouse (or you and your friend) are enrolled in the same Zoom class, we recommend that you join the class on only one device. Run Zoom on your laptop, desktop, tablet, or smartphone and sit together like friends for the class! You can rename yourself to include both people using the above instructions.
This is recommended over using two screens because audio feedback can be quite bad if the screens can “hear” what’s going on with each other.
Yes you can! Zoom video layouts include the following:
Full Screen Mode allows you to see the entire Zoom screen (without all of the controls or other programs on your computer being visible). To exit Full Screen, use the Esc key on your keyboard. Click here to learn more.
Active Speaker is the default layout in Zoom. It will switch to the large video window between those that are speaking. Whoever speaks will be featured in the largest window.
Do you want to make it so you always see the instructor? Click here to learn how to use the Spotlight Video feature.