Community Support and Emergency Resources

OLLI at ASU members are encouraged to share these resources with friends, family, and peers. Resource information such as services offered, phone numbers, and areas/times of service may not provide a full picture of the program - we encourage you to verify information listed with information provided on the resource website. If you notice a resource needs to be updated, please email lifelongatasu [d o t] edu. 

Click here to access a printable version. 

If you or someone you know is in immediate danger or may be a harm to yourself/others, please dial 911 (in the United States) for emergency services.

 

Area Agency on Aging - Region One, Incorporated

24-Hour Senior HELP LINE – 602-264-4357 (HELP)

The Senior Help Line is the 24-hour information and assistance resource and central intake of the Area Agency on Aging. There are many aging services available in Maricopa County, but seniors and their caregivers can become overwhelmed by the multitude of choices. The Senior Help Line can assist in navigating these resources.

“Our staff can assist in answering your questions about transportation, housing, long-term care, home delivered meals, home care, and other numerous services including, but not limited to: information on benefits, recreation/senior centers, referrals to services, older worker referrals, caregiver information, volunteer opportunities, counseling, adult day health care, minor home repair, intergenerational programs, housing options, support groups, home health aids, legal help, home delivered meals, nurse visits, transportation, general information and much more!”

Information and assistance is available in both English and Spanish.

You can call the 24-Hour Senior HELP LINE at 602-264-HELP (4357), Toll Free at 888-783-7500.
For the hard of hearing and deaf, TEXT (520) 775-1899 SMS (Short Message Service).

For more information, visit the website below:
www.aaaphx.org/program-services/24-hour-senior-help-line

 

Senior Living Help & Support

The senior helpline phone number is 866-901-4858.

“A senior helpline is a toll-free calling service that allows seniors and caregivers to learn more about senior living services. We have established our senior helpline to provide a wealth of information. Callers can learn how to find senior living centers, information about paying for senior care, and how to find support for seniors. Our goal is to provide a professional, secure, and knowledgeable helpline so that seniors and their caregivers have all of the resources needed to make the right decisions about senior living.” 

Our helpline is available daily from 4 am to 8 pm Pacific Daylight Time (PDT) and is 100% free.

  • Adult Protective Services and Elder Abuse
    • Family Caregiver Alliance National Center on Caregiving hotline at 800-222-8000
    • National Center on Elder Abuse state resources or via 800-677-1116
  • Crisis Hotlines for Seniors
    • Please note, if you are in an emergency situation, call 911 for assistance. Other types of crisis situations include depression, suicidal thoughts, loneliness, and being isolated. If you are experiencing one of these types of crisis situations contact:
      • Institute on Aging Friendship Line at 800-971-0016
      • National Suicide Prevention Lifeline at 800-273-8255
      • I Need a Lighthouse for depression hotline at 800-784-2433
  • Senior Scams
    • If you are a senior who has been the victim of a scam or fraud, it is important to call the right organizations to help put a stop to this criminal activity. While getting back your stolen money is often not possible, you still want to report these criminals so they do not victimize other seniors.
    • Contact the following for assistance:
      • AARP Foundation report fraud or financial exploitation at 800-222-4444, and dial 2
      • Fraud Against Seniors via the FBI at your local field office: 623-466-1999
      • US Securities and Exchange Commission whistleblower hotline regarding securities law violations for seniors at 202-551-4790
  • Financial and Investment Assistance for Seniors
    • Financial Industry Regulatory Authority at 844-574-3577
    • North American Securities Administrators Association's ServeOurSeniors.org contact information for securities regulators in your state: 602.542-4242
    • US Securities and Exchange Commission to ask questions or request information about investments

For more information, visit the website below:
www.seniorliving.org/care/helpline

 

Senior Guidance 

In 2016, SeniorGuidance.org was created in order to help older adults, their caregivers and their loved ones find reliable, trustworthy and accurate information about senior living. Our mission is to be the most comprehensive and transparent source for all information related to senior living.

SeniorGuidance.org provides comprehensive resources on various senior living options, including: assisted living facilities, senior living communities, nursing homes, independent living communities, continuing care retirement communities (CCRC) and all other long term senior care options, including memory care such as Alzheimer's or Dementia.

We enable seniors and caregivers to search and find 50,000+ senior living facilities across every city, town, and county in the United States.

Read about all the various types of senior care and living options available on SeniorGuidance.org, then search for a senior living facility and choose the one that best suits yours or your loved one's needs.

Need help? (888) 595-9101

For more information, visit the website below:

https://www.seniorguidance.org/ 


Adult Protective Services

If you witness a life-threatening situation involving a vulnerable adult, dial 911 immediately. Report Vulnerable Adult Abuse to Arizona Adult Protective Services at 1-877-SOS-ADULT (1-877-767-2385) or file a report online.

For more information, visit the website below:
des.az.gov/services/aging-and-adult/arizona-adult-protective-services-aps

 

Lesbian Gay Bisexual Transgender (LGBT) National Senior Hotline

Toll-free 1-888-234-7243

Hours: Monday through Friday from 1pm to 9pm, pacific time (Monday through Friday from 4pm to midnight, eastern time), Saturday from 9am to 2pm, pacific time (Saturday from noon to 5pm, eastern time)

“The Lesbian, Gay, Bisexual and Transgender (LGBT) National Senior Hotline provides telephone peer-support, as well as factual information and local resources for our senior community. No matter where they live, LGBT seniors have a place to call when they need peer-support, information and local resources. Many times our callers are very isolated, some in the closet or and in need of a caring, non-judgmental person to talk with.”

“The Lesbian, Gay, Bisexual and Transgender (LGBT) National Senior Hotline provides seniors the ability to talk with our trained peer-support volunteers about issues including isolation, relationship concerns, bullying, family concerns, HIV/AIDS and much more. We also provide local senior resource information for cities and towns across the United States. All services are free and confidential.”

For more information, visit the website below:
www.glbthotline.org/senior-hotline

CONTACT Helpline

For emotional listening support 24 hours a day call: 1-800-932-4616

Feeling lost or alone? Confused or unsure about how to meet your needs?

“Calling CONTACT Helpline will put you in touch with a volunteer, who will listen confidentially and without judgment to your concerns. Volunteers are not counselors, and won’t give advice, but have been highly trained in active listening. Calls generally last about 10 minutes since we are not counselors, but you are invited to call back should you want additional listening support. We are happy to provide referrals to counselors who are able to work with on-going challenges. Volunteer compassion and empathy can provide emotional support during difficult times.”

For more information, visit the website below:
www.contacthelpline.org/emotional-listening-support

Task Force Against Senior Abuse (TASA) – Arizona Attorney General

The Attorney General's Office coordinates TASA, an advisory board comprised of leadership from the public and private sector that works to enhance the safety and welfare of Arizona senior citizens. It was formed to advise the Attorney General and members in matters related to abuse and exploitation that concern the State’s senior citizens, and encourage community alliances to combat these issues.

To report suspected elder abuse or neglect, contact: Office of the Attorney General at 602-542-2124 or email seniorabuseatazag [d o t] gov


For more information, visit the website below:
www.azag.gov/seniors/resources-for-seniors

RAINN (Rape, Abuse & Incest National Network)

  • National Sexual Assault Hotline: National hotline, operated by RAINN, that serves people affected by sexual violence. It automatically routes the caller to their nearest sexual assault service provider. Hotline: 800-656-HOPE (4673)
  • National Domestic Violence Hotline: Through this hotline an advocate can provide local direct service resources (safe house shelters, transportation, casework assistance) and crisis intervention. Interpreter services available in 170 languages. They also partner with the Abused Deaf Women's Advocacy Center to provide a videophone option. Hotline: 800-799-SAFE (7233)
  • Deaf Abused Women’s Network (DAWN): Legal, medical, system advocacy and survivor support services. Video Phone: 202-559-5366
  • GLBTQ Domestic Violence Project: Website, information and hotline for GLBTQ victims of domestic violence and their families. Hotline: 800-832-1901
  • National Human Trafficking Resource Center: A national multilingual anti-trafficking hotline. Caller can report a tip; connect with anti-trafficking services in their area; or request training and technical assistance, general information, or specific anti-trafficking resources. Hotline: 888.373.7888
  • National Alliance on Mental Illness (NAMI): Provides information and referral services, not counseling. Helpline: 888-950-NAMI (6264)
  • National Suicide Prevention Lifeline: Provides crisis suicide intervention, self-harm counseling and assistance, and local mental health referrals. Calls are routed to local centers. Hotline: 800-273-TALK (8255) and for the Spanish line call 888-628-9454 or TTY: 800.799.4TTY (4889)

For more information, visit the website below:
www.rainn.org/national-resources-sexual-assault-survivors-and-their-loved-ones

 

Memory Care Facilities

“Memory Care Facilities is a free service that helps families who have loved ones with dementia and Alzheimer’s disease. Through our free search tool and nationwide database of memory care facilities, families who are in need of memory care for their loved ones are able to find licensed care homes and communities in their location which are best equipped to take care of their loved ones.”

Memory care facilities are care homes that provide the much-needed care to adults with memory care issues. Memory care facilities can be in various forms, such as: dedicated dementia care facilities or communities, dedicated Alzheimer’s care facilities, Alzheimer’s day care, Alzheimer’s nursing homes, dementia nursing homes, as well as assisted living facilities that provide memory care services. 

Are you looking for help with memory care?

Call (888) 319-7682 to speak to a local dementia & Alzheimers care advisor and instantly receive:

  • Pricing for all memory care facilities and communities near you
  • Help finding and choosing the most appropriate facility for your loved one
  • Answers to any questions related to your local dementia or Alzheimer's communities
  • 100% free service

For more information, visit the website below: 

https://www.memorycarefacilities.net/

 

Chrysalis 

“At Chrysalis, our belief is simple: No abuse is okay.

With this as our guide, we are focused on helping individuals and families break free of relationships riddled with fear and violence, and discover confidence, resilience and hope.

We offer comprehensive resources, confidential support, free information and accessible help. With each family, we listen, learn and adapt to meet the unique needs of those impacted by domestic violence.”

Chrysalis offers a comprehensive array of trauma-informed programs for individuals and families impacted by domestic abuse. We take a 360-degree approach to the issue of abuse, working with the victim, the offender and the children.

  • Emergency Shelter
  • Offender Treatment
  • Mobile Victim Advocacy 
  • Counseling
  • Community EducationTransitional Housing

If you feel you are in an unsafe situation, call Chrysalis’ 24-hour domestic violence hotline: 602-944-4999.

If you are seeking shelter, please call (SAFEDVS) Safe Access For Expedited Domestic Violence Services : 480-890-3039. Open 24/7 with English – and Spanish – speaking representatives, this line offers resources to connect you with open shelters throughout Maricopa County, including Chrysalis.

If you would like more information on any of Chrysalis’ services, programs, or to schedule an intake, please call 602-955-9059.

For more information, visit the website below: 

https://noabuse.org/

 

Arizona Coalition to End Sexual and Domestic Violence (ACESDV)

Arizona Sexual and Domestic Violence Helpline

The Sexual and Domestic Violence Services Helpline can be reached via the phone number(s) below, text line, as well as through the online chat.

The Sexual and Domestic Violence Helpline and Chat provides support, information, and referrals about sexual and domestic violence, assistance navigating the legal system as well as financial assistance. 

(602) 279-2980  | (800) 782-6400 | SMS Text Line: 520-720-3383

Arizona Relay Service 7-1-1

helplineatacesdv [d o t] org (Email the Arizona Sexual and Domestic Violence Helpline Team)

The Helpline and Chat is open Monday – Friday 8:30 a.m. to 5:00 p.m. with extended hours on Thursdays 8:30a.m. to 7:00 p.m.

The Arizona Sexual and Domestic Violence Helpline provides services to:

  • Victims and survivors of sexual and domestic violence
  • Friends, family, neighbors and other concerned individuals who are calling on behalf of survivors of sexual or domestic violence or are looking for ways to assist a survivor
  • Professionals who are working with survivors of sexual and domestic violence, such as case managers, advocates, attorneys, medical personnel, teachers, counselors, and law enforcement.
  • Assistance is provided by both Spanish and English speaking Victim Services Specialists on both phone, text, and chat. Interpretation and translation services are available in your primary language at no cost to you.

Other services offered:

  • Education and training
  • Technical Assistance
  • Public Policy
  • Collaboration 

For more information, visit the website below: 

https://www.acesdv.org/trainingsandevents/